This Personal Data Policy (“PDP” ) is prepared in accordance with the Personal Da ta Protection Act 2010 (“The Act”) that introduce d by the Government of Malaysia to standardise the process of Personal Data (“Personal Data”) for commercial purposes.

This PDP sets out the policies and procedures of DiverseCity with regard to your Personal Data and your consent to the usage and processing of your Personal Data for purposes set out below.



“DiverseCity” is the brand name of the Kuala Lumpur International Arts Festival and belongs to Suprise Voice Sdn Bhd, incorporated in Malaysia.

“Personal Data” means your na me, age, gender, NRIC, passport number, date of birth, address, email address, telephone numb er, credit card number, bank account, opinion, comment, information in connection to the transactions, tickets you have purchased and s uch other personal information or your views/opinions that are, have been and may be collected, c ompiled, processed and maintained with DiverseCity from time to time.


I. Provision of Personal Data

DiverseCity will obtain your Personal Data pursuant to any transactions and/or inquiries made with DiverseCity. DiverseCity may also receive and store your Personal Data when you enter the DiverseCity’s websites and social networking sites.


II. Purposes of Processing

DiverseCity may use your Personal Data for the following purposes:

(a) To process your ticke t purchase transaction;

(b) To communicate with you via SMS, phone call, email, fax, any other appropriate communication channels;

(c) To respond to your in quiries;

(d) For administrative p urposes;

(e) To conduct internal a ctivities;

(f) To process and analy se your Personal Data for market surveys and tre nd analysis;

(g) To inform you of any changes or updates to our products, goods, facilities, programmes, services and/or loyalty incentives which may affect you;

(h) To market and promote the products, goods, facilities, programmes, services, loyalty incentives, and/or such other activities as you may have requested and agreed to, which may be offered by DiverseCity, business partner and show/event organizers/promoters;

(i) To prevent and detect fraudulent transaction(s);

(j) Other legitimate business activities of DiverseCity; and /or

(k) Other purposes which the DiverseCity may reasonably deem fit.

Failure to provide the requested Personal Data or any limitation against Diverse City to process your Personal Data may result in the DiverseCity being unable to process the relevant purchase transaction; or to provide the service to the extent as stated in the promotional materials of DiverseCity.

Your Personal Data may be transferred to, stored in, and processed in a jurisdiction other than Malaysia. You understand and consent that your Personal Data may be transferred outside of Malaysia to those third parties with whom DiverseCity share it as described in this PDP.


III. Disclosure to Third Parties

For purposes as described herein and to facilitate the provision of the various products, goods, facilities and/or services to you, DiverseCity may share with and/or transfer your Personal Data to DiverseCity’s third party service providers and vendors; orany person under a duty of confidentiality to DiverseCity.

DiverseCity may also share your Personal Data where required by law or where disclosure is necessary to comply with applicable laws, legal processes or queries from the relevant authorities.

When you visit the DiverseCity’s websites, there might be automatic collection of some information about your computer such as IP address, web browser software, and referring website. Such information is only used for the purpose of creating a better user experience an d to identify areas for improvement on the DiverseCity’s websites.

As a visitor to the DiverseCity’s websites, you may also be assigned a permanent cookie file on your computer's hard drive. You may always choose not to receive a cookie file by enabling your web browser to refuse cookies or prompt before accepting a cookie. By refusing to accept a cookie, you may not be able to access certain services and tools offered on the website.

When you access certain pages of the DiverseCity’s websites or purchase ticket, you may be required to sign in, using an ID and password. Once you signed in, DiverseCity will record your ID in the cookie file on your computer if you checked the box entitled “Remember me”. Permanent cookie files remain on your computer's hard drive until you manually delete the file.


IV. Access and Correction of Per sonal Data

You may request to access to and/or to make any correction to your Personal Da ta by submitting a request in writing to DiverseCity to the address below.

In respect of your right to acces s and/or correct your Personal Data, DiverseCity has the rights to:-

(a) refuse your request t o access and/or make any correction to your Personal Data in the manner provided in The Act, such as where expense of providing access to you is disproportionate to the risks to your privacy, or where the rights of others may also be violated, amongst other reasons;

(b) refuse your request to access and/or make any correction to your Personal Data as permitted under The Act, including where your Personal Data is being processed by DiverseCity in order to discharge regulatory functions and providing you access and/or the right to make any correc tion to your Personal Data is likely to prejudice proper discharge of those functions by DiverseCity; and

(c) charge a fee as may be allowed under The Act for processing of your request to access your Personal Data.

Notwithstanding that access is granted to you or any correction/updating of your Personal Data is performed, this PDP shall remai n valid and effective at all times.

DiverseCity reserves the right to revise this PDP from time to time due to change s in applicable laws and regulations and you shall be deemed to have agreed to such revision(s) if you continue your relationship with DiverseCity wi thout any objection.


V. Enquiries and Contact

If you:

(a) do not wish to receive any marketing communications from DiverseCity; or

(b) wish DiverseCity to stop processing your Personal Data for marketing purposes or any direct marketing purposes; or

(c) wish to change the manner in which the Group is permitted to process your Personal Data as described above;

you may submit a request to the contact below.


You may request for access and /or request for correction of your Personal Data or make any inquiries or complaints in relatio n to the processing of your Personal Data by contacting the following personnel for further assistance:-

DiverseCity Administrator
Surprise Voice
Suite 14-11 Level 14,
Wisma UOA II
21 Jalan Pinang
50450 Kuala Lumpur